Delivery
Frequently Asked Questions
Can goods be left without a signature?
Our carriers will require a signature for delivery and cannot leave goods without a signature.
Can the carrier telephone me before making a delivery?
Sorry, but we currently are unable to telephone customers before or during a delivery.
Can a carrier deliver to more than one address?
Can be done if ordered on two different orders and changed the addresses.
Can a carrier deliver at a pre-requested time?
The carrier cannot deliver at a requested time but there are options such as pre 9am, pre 10am and pre 12am, all at an extra cost.
Any orders for these options must be placed before 12:30pm Monday – Friday.
What should I do if my delivery hasn't arrived or has missing/damaged items?
Any claims for non-delivery, missing items or items damaged in transit must be reported to TLC Synergy within 3 days from dispatch of order.
Please contact us via telephone, email or use our contact form.